To act fairly and reasonably in all dealings with the customers in matters of
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Providing minimum banking facility of receipt and payment of cash/ cheques at the banks` counters. Basic banking services are provided in the no-frill accounts.
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Meet the commitments and standards in the Charter for the products and services offered and in the procedure and practices followed.
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Ensuring that products and services meet relevant laws and regulations in letter and spirit.
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Ensuring dealings with the customers rest on ethical principles of integrity and transparency.
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Operating a secure and reliable banking and payment system.
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To deal quickly and sympathetically with customer grievances arising due to errors, delays in handling of customer related issues or on account of problems arising due to technological failure.
Services :
Remittance facility to the customers by transfer through RTGS/NEFT/EFT/ Issuance of Demand Drafts, Banker`s cheques, etc.
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Payment services with regard to pension.
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Collection of cheques,
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Safe custody services, safe deposit locker facility
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Banking services related to Government transactions.
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Indian currency notes exchange facility.
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Settlement of claim cases in deceased accounts.
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Internet Banking Services