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Benefits

PNB ONE – Just One App for Mobile Banking

Objective

PNB ONE is a unified Mobile Banking application enriched with several features providing all banking facilities at a single platform.

It allows user to perform major banking requirements through the application on 24*7 basis anywhere and anytime without visiting the branch.

It is secure application, having biometric & face authentication (iOS) along with MPIN.

Every transaction is authenticated through TPIN and OTP.

Key features & benefits

Self-onboarding using Debit Card & Aadhaar credentials

Seamless Fund transfers

Instant UPI Scan and Pay

Hasslefree Recharges & Bill payments

Smart Deposit & Investment solutions

Effortless Digital Loan journeys

Completely secure and reliable

Accounts

All accounts will be displayed in an illustrative manner (Savings, Deposits, Loan, Overdraft, Current, Credit Card)

Detailed view & downloading of account statement

Check Balances

View all bank’s accounts (Through Account Aggregator)

View PPF, SSA & SCSS

Transfer Funds

Regular Transfers

“Self” (for own accounts), “Within” (for PNB accounts) & “Other” (for non-PNB accounts).

NEFT/RTGS/IMPS/UPI for Interbank fund transfers.

Quick Fund Transfer

Indo- Nepal Remittance

Manage Beneficiaries

Bulk Fund Transfer

Liberalized Remittance Scheme (LRS)

Transfer to own & other PPF, SSA

UPI

Make Payment by scanning UPI QR directly.

Pre-Login Scan & Pay without MPIN/Biometric or Face ID

Scan & Pay though Credit Card VPA

Pay to Mobile No/VPA

Scan n Pay (Pre-login & Post-login)

Send & Collect Money

Generate QR Code

Approve to pay

FD/RD

Open FD/RD

Deposit Calculator

Track FD/RD Status

Premature FD/RD Closure

Modify TD

My Profile

Update User ID

Set Account Nickname

Change Account Access

Set limits

Change MPIN

Set/Reset TPIN

Change TPIN

Set SMS Password

Check/Update KYC Status

Set Primary Account

Enable Biometrics

SMS Preferred Language

Register for IBS

De-activation

Digital Loans

Pre-Approved Personal Loan

Pre-Approved Business Loan

Loan Against FD/RD

Krishi Tatkal Rinn

E-GST Express

KCC Digital Review & DP Enhancement

GST Sahay

E Mudra

Digi Housing Loan

Digital Gold Loan

Digital Car Loan

Digital Education Loan

PM Vishwakarma

E-Godam

SHG Loan Journey

Invest/Apply

Online Mutual Funds ->FISDOM

Credit Card against FD

Insurance

ASBA

SGB

PPF

Govt. Initiatives (APY, PMJJBY & PMSBY)

Manage Debit Card

Apply for a new card

Cardless Cash withdrawal

Virtual Debit Card

Update limits of ATM withdrawal, POS/ Ecom transactions

Hotlist debit card

Generate Green Pin

Debit Card On/Off

Enable/Disable Debit Card

NCMC Recharge

Prepaid Cards – Suvidha & World Travel card

Manage Credit Card

Link/De link Credit Card

Link Add on Credit Card

Auto Payment Registration

Auto Payment De-Registration

Change card limit

Statement on e-mail

Enhance Credit Card Limit

Damaged card replacement

Card category update

Reward point redemption request

New PIN request

Damaged card replacement

Bill Pay/Recharge

Register biller pertaining to Mutual fund, Insurance, Telecom, Electricity, DTH, credit card etc.

Standing Instruction (SI)

Redo last 10 transactions

Favourite biller.

Mobile/DTH Recharge

PNB Fastag Recharge

Manage billers

Cheques

Inquire Cheque Status

Stop Cheque

Request for Cheque book

View Cheque

Positive Pay Service

Value Added Services

PNB Shoppe (E-market place)

Safety Ring

Account Debit Freeze

E-mail ID Updation & Manage Alerts

Apply for Form 15G/H

Depository & Mutual Fund

E statement registration/ deregistration

Change Home Branch

Update/Register Nominee

Balance Certificate

Cheque IMPS status

E-Interest/TDS Certificate

Voice Assist

AePS Enable/Disable

EFRM Self authentication

Tax Services

GST Registration

No Dues certificate

Complaint Service Management

Raise a complaint / Service Request

Track your request

Request history

Provide feedback

Digital Transaction Complaint

FAQ`s

Search for PNB ONE (Android and iPhone users) at Play Store and App Store respectively. Download application from there and start using it.

  • An active operative account with Punjab National Bank.
  • Mobile number registered in retail category with the Bank.
  • Smart Phone with or above Android version 9.0 and iOS version of 17.0 & above.

All PNB customers with individual account, Joint account (mode of operation as E/S, F/S or Any one or Survivor) and Proprietorship account can register for PNB One.

No, in case of survivor holder, having individual operative account is mandatory for registration in PNB One.

PNB One On boarding/registration is free of cost. However, charges for certain services viz remittances are applicable as per bank’s guidelines being issued time to time. For details please refer bank’s website www.pnbindia.in.

All the accounts opened under same Customer ID will be available by default after registration. If any of the accounts are not visible, you may visit branch and get the Customer ID updated for those accounts.

Transaction is allowed for all type of operative accounts having mode of operation as Self, E/S, F/S, Any one or Survivor and Proprietorship.

As of now, PNB One is only available for accounts having mode of operation as Self, E/S, F/S, Any one or Survivor and Proprietorship accounts only. For corporate accounts, mobile banking can be accessed using PNB One BIZ app.

User ID of mobile banking get disabled if not used for 360 days. In order to resume using PNB mobile banking, you can enable user using Debit Card credentials through Trouble Signing In on pre-login screen.

All the transactions which are performed through mobile banking channel are encrypted and travel to mobile banking server in secured mode. Also, SIM binding & device binding is available at every login.

  • Online Mode: In this scenario, please disable your mobile banking services by visiting link https://netbanking.netpnb.com/ -> Retail Internet Banking -> Disable Mobile Banking.
  • Call center: Dial customer care number 1800 1800, 1800 2021, 0120-2490000 for disabling mobile banking on your registered mobile number.

Do’s & Don’ts

Do not reveal password(s) or OTP over phone, e-mail etc., to any person including Bank.

MPIN, TPIN & passwords can be changed as frequently as you wish. Please change your TPIN & passwords before it gets expired or when the application prompts you to do so.

Do not click on website links/attachments in unknown/suspicious emails. These links may take you to replica of banks website and ask for keying in your user id and password(s).

Bank will never send any e-mail requesting to provide user id/password and other sensitive information.

Are you a victim of Fraud?

If you find out that your credentials of mobile banking, internet banking or debit card is compromised, please take immediate action as under to prevent any further loss and speedy recovery:

Mobile/ Internet Banking: Disable your mobile banking account immediately by visiting website https://netbanking.netpnb.com/ -> Choose Retail Internet Banking -> Enter User ID -> Disable Mobile/Internet Banking.

Debit Card: Block your debit card immediately. You can block debit card through mobile banking, internet banking and through SMS.

  • Mobile Banking: Login -> Click on Emergency -> Choose option “Hotlist Debit Card”.
  • Internet Banking: Login -> Value Added Services -> Emergency Service -> Debit Card Hotlisting.
  • Through SMS: Type message “HOTLIST Card number” and send it to 5607040.

Need Help

  • Website: https:/www.pnbindia.in/
  • Mobile Banking (PNB One App): Login -> Services -> Register Complaint.
  • Internet Banking: https://netbanking.netpnb.com/
  • Email : care[at]pnb[dot]co[dot]in
  • Customer care helpline Nos: 1800-1800/1800-2021/0120-2490000
  • SMS for blocking: Forward the Alternate Delivery Channel debit transaction SMS received on your Registered mobile number to 9264092640
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